![CDATA[Resolució del vicepresident i conseller d’Innovació, Recerca i Turisme de 11 de novembre de 2016 per la qual s’actualitzen les tarifes de serveis de Call Center i de nous serveis de banda ampla per a l’execució dels encàrrecs de gestió que facin a la Fundació Balear d’Innovació i Tecnologia l’Administració de la Comunitat Autònoma de les Illes Balears i la resta de poders adjudicadors ]] 34487 2016-11-14 587566 CAIB 34485 240 CAIB 2016-11-17 CAIB ca 2016-11-17 text/html 12909 ca ![CDATA[<p> <span style="font-family:times new roman,times,serif;font-size:12px;"><strong>Fets</strong></span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">Únic. En data 11 de novembre de 2016 la Fundació Balear d’Innovació i Tecnologia presenta davant la Vicepresidència i Conselleria d’Innovació, Recerca i Turisme la documentació justificativa d’actualització de les tarifes de serveis de Call Center i de nous serveis de banda ampla que es proposen per a l’execució dels encàrrecs que facin a la Fundació Balear d’Innovació i Tecnologia l’Administració de la Comunitat Autònoma de les Illes Balears i la resta de poders adjudicadors.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;"><strong>Fonaments de dret</strong></span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">1. El Text refós de la Llei de contractes del sector públic, aprovat pel Reial decret legislatiu 3/2011, de 14 de novembre i, en particular, els articles 4.1 n i 24.6 del Text refós esmentat.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">2. El Decret 147/2000, de 10 de novembre, sobre contractació de la Comunitat Autònoma de les Illes Balears i, en particular, l’article 9 del Decret esmentat.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">3. Els Estatuts de la Fundació Balear d’Innovació i Tecnologia, autoritzats per l’Acord del Consell de Govern de 26 de juliol de 2013 i, en particular, l’article 4 d’aquest estatut.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">Per tot això, dicto la següent</span></p> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;"><strong>Resolució</strong></span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">1. Aprovar l’actualització de les tarifes de serveis de Call Center i de nous serveis de banda ampla aplicables als encàrrecs que facin a la Fundació Balear d’Innovació i Tecnologia l’Administració de la Comunitat Autònoma de les Illes Balears i la resta de poders adjudicadors, d’acord al següent:</span></p> <p style="margin: 0px 0px 0px 40px;"> <span style="font-family:times new roman,times,serif;font-size:12px;">a. Les tarifes esmentades, aprovades pel Patronat de la Fundació el 11 de novembre de 2016, que inclouen tots els costos directes i indirectes imputables a l’encàrrec de gestió, i a les quals caldrà afegir, si escau, l’impost sobre el valor afegit vigent, s’han d’aplicar en funció del tipus de servei i de les unitats contractades que s’assignin a l’execució dels encàrrecs en els termes que s’indiquen a l'annex d’aquesta resolució.</span></p> <p style="margin: 0px 0px 0px 40px;"> <span style="font-family:times new roman,times,serif;font-size:12px;">b. En els casos en què per gestionar o executar millor els encàrrecs s’exigeixi o es faci recomanable la subcontractació d’activitats a terceres persones, les tarifes que hagi de percebre la Fundació Balear d’Innovació i Tecnologia per raó de l’encàrrec s’han d’incrementar per un import inherent al cost que ha d’atendre la Fundació per raó de la subcontractació de l’activitat i/o béns i serveis.</span></p> <p style="margin: 0px 0px 0px 40px;"> <span style="font-family:times new roman,times,serif;font-size:12px;">c. Sense perjudici d’aquestes tarifes d’aplicació general, es poden aprovar tarifes específiques pels encàrrecs que ho requereixen per consideració a les seves particularitats, per mitjà d’una altra resolució Vicepresident i Conseller d’Innovació, Recerca i Turisme.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">2. Notificar aquesta Resolució a la Fundació Balear d’Innovació i Tecnologia.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">3. Publicar aquesta Resolució en el Butlletí Oficial de les Illes Balears.</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;">&nbsp; </span></p> <p style="margin: 0px; text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;">Palma, 11 de novembre de 2016</span></p> <p style="margin: 0px; text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;">&nbsp;</span></p> <p style="margin: 0px; text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;"><strong>El vicepresident i conseller d’Innovació, Recerca i Turisme</strong></span></p> <p style="margin: 0px; text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;">Gabriel Barceló i Milta</span></p> <p> <span style="font-family:times new roman,times,serif;font-size:12px;"> </span></p> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;"><strong>ANNEX</strong></span></p> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:12px;"><strong>ACTUALITZACIÓ DE TARIFES DELS SERVEIS DE CALL CENTER PER A L’EXECUCIÓ DELS ENCÀRRECS DE GESTIÓ</strong></span></p> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">&nbsp; </span></p> <table border="1" cellpadding="0" cellspacing="0" class="tipusTaula1" style="width: 100%;" width="100%"> <tbody> <tr> <td colspan="9" style="width:100.0%;height:35px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>COST UNITARI PER PERFIL (CALL CENTER)</em></strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:21px;"> </td> <td nowrap="nowrap" style="width:7.34%;height:21px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:21px;"> </td> <td nowrap="nowrap" style="width:9.82%;height:21px;"> </td> <td nowrap="nowrap" style="width:10.34%;height:21px;"> </td> <td nowrap="nowrap" style="width:12.6%;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.88%;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width: 27.96%; height: 72px; text-align: center;"> </td> <td nowrap="nowrap" style="width: 7.34%; height: 72px; text-align: center;"> </td> <td style="width:12.34%;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Emp Promig</strong></span></p> </td> <td style="width:9.82%;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Hores anuals</strong></span></p> </td> <td style="width:10.34%;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost directe per hora efectiva</strong></span></p> </td> <td style="width:12.6%;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Indirecte Departament</strong></span></p> </td> <td colspan="2" style="width:10.72%;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Indirecte General</strong></span></p> </td> <td style="width:8.88%;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost tarifa (*)</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:19px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">CAP D'ÀREA</span></p> </td> <td nowrap="nowrap" style="width:7.34%;height:19px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">62.079,72 €</span></p> </td> <td nowrap="nowrap" style="width:9.82%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1.521,00</span></p> </td> <td nowrap="nowrap" style="width:10.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">40,82</span></p> </td> <td nowrap="nowrap" style="width:12.6%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">3,65</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">6,12 €</span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>50,59 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:19px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">REPBLE.SERVEIS</span></p> </td> <td nowrap="nowrap" style="width:7.34%;height:19px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">29.358,55 €</span></p> </td> <td nowrap="nowrap" style="width:9.82%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1.261,00</span></p> </td> <td nowrap="nowrap" style="width:10.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">23,28</span></p> </td> <td nowrap="nowrap" style="width:12.6%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">2,08</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">3,49 €</span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>28,85 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:19px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">COORDINADOR/A</span></p> </td> <td nowrap="nowrap" style="width:7.34%;height:19px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">25.135,80 €</span></p> </td> <td nowrap="nowrap" style="width:9.82%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1.261,00</span></p> </td> <td nowrap="nowrap" style="width:10.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">19,93</span></p> </td> <td nowrap="nowrap" style="width:12.6%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1,78</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">2,99 €</span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>24,70 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:19px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">SUPERVISOR/A</span></p> </td> <td nowrap="nowrap" style="width:7.34%;height:19px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">24.562,57 €</span></p> </td> <td nowrap="nowrap" style="width:9.82%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1.211,00</span></p> </td> <td nowrap="nowrap" style="width:10.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">20,28</span></p> </td> <td nowrap="nowrap" style="width:12.6%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1,81</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">3,04 €</span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>25,13 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:19px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">GESTOR/A TELEFÒNIC/A</span></p> </td> <td nowrap="nowrap" style="width:7.34%;height:19px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">20.608,28 €</span></p> </td> <td nowrap="nowrap" style="width:9.82%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1.177,00</span></p> </td> <td nowrap="nowrap" style="width:10.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">17,51</span></p> </td> <td nowrap="nowrap" style="width:12.6%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1,57</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">2,63 €</span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>21,71 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:19px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">TELEOPERADOR/A</span></p> </td> <td nowrap="nowrap" style="width:7.34%;height:19px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">14.582,92 €</span></p> </td> <td nowrap="nowrap" style="width:9.82%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">952,00</span></p> </td> <td nowrap="nowrap" style="width:10.34%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">15,32</span></p> </td> <td nowrap="nowrap" style="width:12.6%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">1,37</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">2,30 €</span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:19px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>18,99 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:21px;"> </td> <td nowrap="nowrap" style="width:7.34%;height:21px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:21px;"> </td> <td nowrap="nowrap" style="width:9.82%;height:21px;"> </td> <td nowrap="nowrap" style="width:10.34%;height:21px;"> </td> <td nowrap="nowrap" style="width:12.6%;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:10.72%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.88%;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:22px;"> </td> <td nowrap="nowrap" style="width:7.34%;height:22px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:22px;"> </td> <td nowrap="nowrap" style="width:9.82%;height:22px;"> </td> <td colspan="2" nowrap="nowrap" style="width:22.94%;height:22px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em>% cost indirecte general</em></span></p> </td> <td colspan="2" style="width:10.72%;height:22px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>15%</em></strong></span></p> </td> <td nowrap="nowrap" style="width:8.88%;height:22px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.96%;height:22px;"> </td> <td nowrap="nowrap" style="width:7.34%;height:22px;"> </td> <td nowrap="nowrap" style="width:12.34%;height:22px;"> </td> <td nowrap="nowrap" style="width:9.82%;height:22px;"> </td> <td nowrap="nowrap" style="width:10.34%;height:22px;"> </td> <td style="width:12.6%;height:22px;"> </td> <td colspan="2" style="width:10.72%;height:22px;"> </td> <td nowrap="nowrap" style="width:8.88%;height:22px;"> </td> </tr> <tr> <td colspan="9" nowrap="nowrap" style="width:100.0%;height:22px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em><span style="color: black;">(*) En el cas de campanyes per a serveis de trucades sortints cal afegir un cost addicional per hora de connexió de <strong>5,73 €/hora</strong></span></em></span></p> </td> </tr> <tr> <td colspan="9" nowrap="nowrap" style="width:100.0%;height:22px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em><span style="color: black;">(*) En el cas de campanyes de IVR cal afegir un cost addicional per canal de <strong>227,72 €/mes</strong></span></em></span></p> </td> </tr> </tbody> </table> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; </span></p> <table border="1" cellpadding="0" cellspacing="0" class="tipusTaula1"> <tbody> <tr> <td colspan="9" style="width:100.0%;height:34px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>COST UNITARI PER SERVEI (CALL CENTER)</em></strong></span></p> </td> </tr> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.44%;height:21px;"> </td> <td nowrap="nowrap" style="width:13.92%;height:21px;"> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="width:40px;height:21px;"> </td> <td nowrap="nowrap" style="width:68px;height:21px;"> </td> <td nowrap="nowrap" style="width:11.16%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;height:72px;"> </td> <td style="width:8.44%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>%</strong></span></p> </td> <td style="width:13.92%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost</strong></span></p> </td> <td style="width:6.98%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Hores</strong></span></p> </td> <td style="width:40px;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost directe per hora efectiva</strong></span></p> </td> <td style="width:68px;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Indirecte Departament</strong></span></p> </td> <td style="width:11.16%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Indirecte General</strong></span></p> </td> <td style="width:8.4%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost tarifa (*)</strong></span></p> </td> </tr> <tr> <td colspan="3" nowrap="nowrap" style="width:37.12%;height:27px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>HORES CONNEXIÓ MULTISERVEI</em></strong>:</span></p> </td> <td nowrap="nowrap" style="width:13.92%;height:27px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>348.917,27</strong></span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:27px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>10.358,00</strong></span></p> </td> <td nowrap="nowrap" style="width:40px;height:27px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>33,69</strong></span></p> </td> <td nowrap="nowrap" style="width:68px;height:27px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>3,13</strong></span></p> </td> <td nowrap="nowrap" style="width:11.16%;height:27px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>5,05 €</strong></span></p> </td> <td nowrap="nowrap" style="width:8.4%;height:27px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>41,87 €</strong></span></p> </td> </tr> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">CAP D'ÀREA</span></p> </td> <td nowrap="nowrap" style="width:8.44%;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">50%</span></p> </td> <td nowrap="nowrap"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">31.039,86 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;"> </td> <td nowrap="nowrap" style="width:40px;"> </td> <td nowrap="nowrap" style="width:68px;"> </td> <td nowrap="nowrap" style="width:11.16%;"> </td> <td nowrap="nowrap" style="width:8.4%;"> </td> </tr> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">REPBLE.SERVEIS</span></p> </td> <td nowrap="nowrap" style="width:8.44%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">80%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">46.973,68 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="width:40px;height:21px;"> </td> <td nowrap="nowrap" style="width:68px;height:21px;"> </td> <td nowrap="nowrap" style="width:11.16%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">SUPERVISOR/A</span></p> </td> <td nowrap="nowrap" style="width:8.44%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">60%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">44.212,62 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="width:40px;height:21px;"> </td> <td nowrap="nowrap" style="width:68px;height:21px;"> </td> <td nowrap="nowrap" style="width:11.16%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">GESTOR/A TELEFÒNIC/A</span></p> </td> <td nowrap="nowrap" style="width:8.44%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">100%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">226.691,11 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:22.4%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em>% cost indirecte general</em></span></p> </td> <td style="width:11.16%;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>15%</em></strong></span></p> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> </tbody> </table> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">&nbsp;&nbsp; </span></p> <table border="1" cellpadding="0" cellspacing="0" class="tipusTaula1"> <tbody> <tr> <td colspan="2" nowrap="nowrap" style="width:28.7%;height:72px;"> </td> <td style="width:8.44%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>%</strong></span></p> </td> <td style="height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost</strong></span></p> </td> <td style="width:6.98%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Hores</strong></span></p> </td> <td style="width:40px;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost directe per hora efectiva</strong></span></p> </td> <td style="width:68px;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Indirecte Departament</strong></span></p> </td> <td style="width:11.16%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost Indirecte General</strong></span></p> </td> <td style="width:8.4%;height:72px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost tarifa (*)</strong></span></p> </td> </tr> <tr> <td colspan="3" nowrap="nowrap" style="width:37.12%;height:31px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>HORES CONNEXIÓ TELEOPERACIÓ</em></strong>:</span></p> </td> <td nowrap="nowrap" style="width:13.92%;height:31px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>1.116.661,52</strong></span></p> </td> <td nowrap="nowrap" style="height:31px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>45.590,00</strong></span></p> </td> <td nowrap="nowrap" style="width:40px;height:31px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>24,49</strong></span></p> </td> <td nowrap="nowrap" style="width:68px;height:31px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>2,43</strong></span></p> </td> <td nowrap="nowrap" style="width:11.16%;height:31px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>3,67 €</strong></span></p> </td> <td nowrap="nowrap" style="width:8.4%;height:31px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>30,59 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.54%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">CAP D'ÀREA</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:9.58%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">50%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">31.039,86 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="width:40px;height:21px;"> </td> <td nowrap="nowrap" style="width:68px;height:21px;"> </td> <td nowrap="nowrap" style="width:11.16%;height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.54%;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">REPBLE.SERVEIS</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:9.58%;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">20%</span></p> </td> <td nowrap="nowrap"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">11.743,42 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;"> </td> <td nowrap="nowrap"> </td> <td nowrap="nowrap" style="width:68px;"> </td> <td nowrap="nowrap"> </td> <td nowrap="nowrap" style="width:8.4%;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.54%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">COORDINADOR/A</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:9.58%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">100%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">125.679,00 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:68px;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.54%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">SUPERVISOR/A</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:9.58%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">40%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">29.475,08 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:68px;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.54%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">TELEOPERADOR/A</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:9.58%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">100%</span></p> </td> <td nowrap="nowrap" style="height:21px;"> <p align="right"> <span style="font-family:times new roman,times,serif;font-size:10px;">918.724,16 €</span></p> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em>% cost indirecte general</em></span></p> </td> <td style="width:11.16%;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>15%</em></strong></span></p> </td> <td nowrap="nowrap" style="height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:27.54%;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:9.58%;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:6.98%;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:13.58%;height:21px;"> </td> <td nowrap="nowrap" style="height:21px;"> </td> <td nowrap="nowrap" style="width:8.4%;height:21px;"> </td> </tr> <tr> <td colspan="9" nowrap="nowrap" style="width:100.0%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em><span style="color: black;">(*) En el cas de campanyes per a serveis de trucades sortints cal afegir un cost addicional per hora de connexió de <strong>5,73 €/hora</strong></span></em></span></p> </td> </tr> <tr> <td colspan="9" nowrap="nowrap" style="width:100.0%;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em><span style="color: black;">(*) En el cas de campanyes de IVR cal afegir un cost addicional per canal de <strong>227,72 €/mes</strong></span></em></span></p> </td> </tr> </tbody> </table> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">&nbsp;&nbsp;&nbsp; &nbsp;&nbsp; </span></p> <table border="1" cellpadding="0" cellspacing="0" class="tipusTaula1" height="468" width="669"> <tbody> <tr> <td colspan="7" style="width:685px;height:35px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong><em>NOUS SERVEIS DE BANDA AMPLA</em></strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width: 279px; height: 72px; text-align: center;"> </td> <td style="width:95px;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost directe</strong></span></p> </td> <td colspan="2" style="width:85px;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Unitat de cost</strong></span></p> </td> <td colspan="2" style="width:140px;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost indirecte general</strong></span></p> </td> <td style="width:87px;height:72px;"> <p style="text-align: center;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Cost tarifa</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Quotes d’alta:</strong></span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Circuit 1G Molina- ParcBIT</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">2.124,14 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Unitat</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">318,62</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>2.442,76 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Circuit 10G Molina- ParcBit</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">4.248,50 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Unitat</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">637,28</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>4.885,78 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>Quotes periòdiques:</strong></span></p> </td> <td nowrap="nowrap" style="width: 95px; height: 21px; text-align: right;"> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width: 140px; height: 21px; text-align: right;"> </td> <td nowrap="nowrap" style="width: 87px; height: 21px; text-align: right;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Circuit 1G Molina- ParcBIT</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">1.903,57 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Mensual</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">285,54</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>2.189,11 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Circuit 10G Molina- Sant Pere</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">2.596,78 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Mensual</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">389,52</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>2.986,30 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Circuit 10G Molina- ParcBit</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">3.807,20 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Mensual</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">571,08</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>4.378,28 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Manteniment integral fibra</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">10,00 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Mensual</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">1,50</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>11,50 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;">Manteniment servei NEBA FTTH (Totes les modalitats)</span></p> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">19,93 €</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> <p align="center"> <span style="font-family:times new roman,times,serif;font-size:10px;">Mensual</span></p> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;">2,99</span></p> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> <p style="text-align: right;"> <span style="font-family:times new roman,times,serif;font-size:10px;"><strong>22,92 €</strong></span></p> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:21px;"> </td> <td nowrap="nowrap" style="width:95px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:85px;height:21px;"> </td> <td colspan="2" nowrap="nowrap" style="width:140px;height:21px;"> </td> <td nowrap="nowrap" style="width:87px;height:21px;"> </td> </tr> <tr> <td nowrap="nowrap" style="width:279px;height:22px;"> </td> <td colspan="5" nowrap="nowrap" style="width:320px;height:22px;"> <p> <span style="font-family:times new roman,times,serif;font-size:10px;"><em>% cost indirecte general: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;15%</em></span></p> </td> <td nowrap="nowrap" style="width:87px;height:22px;"> </td> </tr> </tbody> </table> <p> </p> ]]